What happened
In April 2022, a cyberattack against Airline Choice, a third-party technology provider used by Sunwing, disrupted check-in and reservation systems for approximately five days. Thousands of vacationing passengers were stranded at airports across Canada, the Caribbean, and Mexico.
Passenger information including names, contact details, and booking references was potentially exposed. The incident drew regulatory attention to the concentration risk of shared aviation-technology platforms.
Reported impact: Multiple lawsuits filed
Source: Office of the Privacy Commissioner of Canada, 15 Apr 2022.
What to do if you were affected
- If you flew Sunwing between April and May 2022, review your booking confirmation email for suspicious activity.
- Watch for phishing emails referencing flight changes or refunds.
- Change any passwords reused across your travel booking accounts.
- Contact Sunwing customer support if you receive suspicious communication.
Common questions
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