Refund Policy

01 Overview#

This Refund Policy outlines the circumstances under which refunds are issued for purchases made through getleaktrace.com. All purchases are processed securely through Stripe. Approved refunds are returned to the original payment method and typically appear within 5 to 10 business days depending on your financial institution.

02 Personal Exposure Briefing, Individual#

One rule decides it. If your completed briefing lists no breach record for the address you ordered it for, we refund it in full. If it lists one or more, the work has been done and the briefing is not refundable, whether or not you act on what it lists.

Ask within 14 days of delivery: email [email protected] with the email address on the order. We issue a refund that is owed within 2 business days of your request; your bank then takes a further 5 to 10 business days to show it. After the 14 days no refund is owed.

Billing errors (duplicate charges, incorrect amounts, payment processed but briefing not delivered due to a system failure on our side) are handled separately as billing corrections. See Section 7.

03 Monitoring Subscriptions, Individual#

Monthly and annual monitoring payments are billed in advance and are not refundable.

Billing errors (duplicate charges, incorrect amounts) are handled separately as billing corrections. See Section 7.

04 External Cybersecurity Assessment, Business#

The refund shown at checkout applies as written: "Your assessment will show more than your outside reading. If it does not, we refund it in full." Your outside reading is the one you received before ordering.

One rule decides it. We compare two lists: what your outside reading listed, and what your delivered assessment lists. If the assessment lists no finding, and names no address, host name, domain or record, that the reading did not, we refund it in full. If it lists or names one or more, it has shown you more than the reading did: the work has been done and it is not refundable, whatever the severity and whether or not you act on it.

Ask within 14 days of delivery: email [email protected] with your assessment reference. We decide the request on the record of those two lists, tell you what we compared, and issue a refund that is owed within 2 business days of your request. After the 14 days no refund is owed.

If your assessment is not released within 72 hours of payment confirmation, we email you to say so and give you the new expected time. From that email until the assessment is released, you can reply and we refund it in full. A person issues the refund within 2 business days of your reply; nothing is refunded automatically. Once the assessment is released, the rule above applies.

If you revoke your authorisation under the Authorized Scan Agreement before the assessment is released, the order is cancelled and we refund it in full. Revoking it after release stops further checks and does not create a refund.

A refund ends the order. Your licence to use the documents ends, the month of monitoring that came with the assessment stops, and the assessment pages close: the dashboard, documents, fix pages and monitoring page stop opening, and we do not reopen them. A partial refund changes nothing. A card dispute does not close the pages while it is open; a dispute that is lost is treated as a refund.

Billing errors (duplicate charges, incorrect amounts, payment processed but assessment not delivered due to a system failure on our side) are handled separately as billing corrections. See Section 7.

05 Business Monitoring Subscriptions#

The same terms as Section 3 apply to business monitoring. No refunds for the current paid period under any circumstance. Annual plans renew yearly and monthly plans renew monthly, in each case until cancelled. Cancel any time before the renewal date to stop the next charge; the current paid period is not refunded. Monthly plans remain active until the end of the paid period when cancelled. Billing errors are handled separately as billing corrections. See Section 7.

06 Section withdrawn#

This section described sports agency engagements. They are not currently offered, so the section was removed on 30 September 2026. Sections 7 to 11 keep their numbers. Anyone who bought a sports agency engagement while it was offered is governed by the policy in effect at the time of purchase, as the changelog records.

07 Billing Corrections#

Billing corrections are not refunds under this policy. They are operational fixes for cases where we charged you incorrectly or failed to deliver what you paid for. They apply across every product regardless of the strict refund rules in Sections 2 through 6.

The following circumstances qualify for a billing correction:

An assessment that is released late, rather than never delivered, is covered by Section 4.

Email [email protected] with your order details. We correct billing errors within 2 business days. Please contact us directly rather than filing a chargeback with your bank; billing corrections through us are faster and ensure you keep access to other services you have purchased.

08 How to Request a Refund#

All refund requests must be submitted to [email protected] and include the following:

We review every request and reply by email within 2 business days. Approved refunds are processed through Stripe and typically appear within 5 to 10 business days depending on your financial institution.

09 Chargebacks#

Raise a billing concern with us before you dispute a charge with your bank or card issuer: email [email protected]. We answer within 2 business days, and a billing error is corrected under Section 7. By ordering you agree to do this first.

If a charge is disputed, we give the card issuer our record of the order: the Terms of Service, of which this policy forms part, as you accepted them at checkout, with the time and the network address; the payment; the record of when the assessment was approved and released; the sign-in record for your pages; and the fingerprints of the documents delivered. We contest a dispute over an assessment that was delivered and showed more than the reading did.

We do not close an assessment’s pages while a charge on it is in dispute. If the dispute is lost, we treat it as a refund and Section 4 applies.

10 Consumer Protection Laws#

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection legislation in Canada or the United States. In jurisdictions where consumer protection laws provide greater rights than those described here, those laws take precedence. If you bought as an individual for personal use, you keep any right the law where you live gives you to cancel an agreement or to ask your card issuer to reverse a charge.

11 Contact#

For all refund and billing inquiries: