Refund policy changelog

Date	What changed	Applies to
Effective October 9, 2026	One rule per product; late offer ends on release; disputes Personal Exposure Briefing, Individual (§2) · the refund test is now one anyone can check: the briefing is refunded in full if it lists no breach record for the address ordered, and is not refundable if it lists one or more. It previously read "tells you nothing you can act on". The 14-day window and the two-business-day processing time are unchanged. External Cybersecurity Assessment, Business (§4) · the two paragraphs that stated the refund condition in different words are now one rule: refunded in full only where the delivered assessment lists no finding and names no address, host name, domain or record that the outside reading did not. We decide a request on the record of those two lists. The 14-day window and the two-business-day processing time are unchanged. Late release (§4) · the offer of a full refund on reply now states when it ends: it is open from the email that tells you the assessment is late until the assessment is released. Revocation and what a refund ends (§4) · new. Revoking authorisation before release cancels the order and is refunded in full; after release it does not create a refund. A refund ends the licence to use the documents and the included month of monitoring, and the assessment pages close (this replaces “we may close the assessment page”). A partial refund changes nothing. A card dispute does not close the pages while it is open; a dispute that is lost is treated as a refund (§4, §9). Chargebacks (§9) · rewritten. You agree to raise a billing concern with us first, and the section lists the record we give a card issuer in a dispute.	Applies to: purchases made on or after October 9, 2026.
Effective October 8, 2026	Refund sentence reworded; late release added External Cybersecurity Assessment, Business (§4) · the section now quotes the refund sentence as checkout words it: "Your assessment will show more than your outside reading. If it does not, we refund it in full." The condition is the one the previous wording stated, and the policy no longer calls it a guarantee. The 14-day window, the two-business-day processing time and every other term are unchanged. Late release (§4, §7) · new. If an assessment is not released within 72 hours of payment confirmation, we email the buyer the new expected time, and the buyer may wait or reply for a full refund, which a person issues within 2 business days of the reply. Section 7 points to it.	Applies to: purchases made on or after October 8, 2026. The late-release terms also apply to an assessment bought earlier and not yet released.
Effective October 3, 2026	Guarantee wording names the outside reading; terms unchanged External Cybersecurity Assessment, Business (§4) · the guarantee now names the document it is measured against by the name that document carries: if the assessment surfaces no findings beyond what your outside reading already shows, it is refunded in full. The outside reading is the private External Exposure Check received before ordering, the same document the previous wording called "your brief". The 14-day window, the two-business-day processing time and every other term are unchanged.	Applies to: purchases made on or after October 3, 2026.
Effective September 30, 2026	Sports agency section removed; reply time aligned Sports Agency Engagements (§6) · removed. Sports agency engagements are not currently offered. The section number is kept so sections 7 to 11 keep theirs. How to Request a Refund (§8) · the reply time now reads 2 business days, matching sections 2, 4 and 7. It previously said requests would be reviewed within 5 business days.	Applies to: purchases made on or after September 30, 2026.
Effective September 30, 2026	Business product renamed; terms unchanged External Cybersecurity Assessment, Business (§4) · the business product formerly called "the audit" is now called the External Cybersecurity Assessment ("the assessment"). The guarantee reads as it does at checkout: if the assessment surfaces no findings beyond what your brief already shows, it is refunded in full. The brief is the one received before ordering, which the previous wording called "the preview". The 14-day window, the two-business-day processing time and every other term are unchanged.	Applies to: purchases made on or after September 30, 2026.
Effective September 29, 2026	Withdrawn products removed; names and numbering corrected Implementation Engagements (former §7) and Professional Website (former §8) removed. Implementation was withdrawn on 21 August 2026 and the website product on 8 September 2026; neither can be bought. Anyone who purchased either while it was sold is governed by the policy in effect at the time of purchase, as this changelog records. Personal Exposure Briefing (§2) · the individual product's section renamed from "Identity Audit Reports". Terms unchanged. The Audit, Business (§4) · the guarantee now reads exactly as it does at checkout: if the full audit surfaces no findings beyond what the preview already shows, the audit is refunded in full. The 14-day window and the two-business-day processing time are unchanged. Sports Agency Engagements (§6) · the per-athlete pre-contract audit line removed; that product is not offered. Renumbered §9 (Billing Corrections) → §7, §10 (How to Request) → §8, the second §10 (Chargebacks, a numbering error) → §9, §11 (Consumer Protection) → §10, §12 (Contact) → §11.	Applies to: purchases made on or after September 29, 2026.
Effective September 17, 2026	Mailbox audit paragraph removed Business Assessment Reports (§4) · removed the paragraph describing LeakTrace Shadow (BEC Mailbox Audit). LeakTrace no longer offers a mailbox audit, so there is nothing for that paragraph to cover. The refund terms for the audit are unchanged.	Applies to: purchases made on or after September 17, 2026.
Effective September 9, 2026	Annual business monitoring now renews Business monitoring, annual (§4) · previously described as a one-time payment covering twelve months that did not auto-renew. It is now a yearly subscription that renews until cancelled, matching the monthly plan. The renewal terms are stated on the checkout line item before any card is entered. Cancelling before the renewal date stops the next charge. The current paid period remains non-refundable, unchanged.	Applies to: purchases made on or after September 9, 2026. Annual purchases made before that date were one-time payments and will not renew.
Effective May 12, 2026	Strict per-product policy + separate Billing Corrections section Restructured the policy to draw a hard line between policy refunds and billing corrections. Tightened refund eligibility (each product now has a single refund scenario): Implementation engagements (§6) · previously offered a partial refund after contractor assignment but before the first working session. Now: full refund only before contractor assignment, no refund after. Aligns with the "if work has begun, no refund" principle. Professional Website (§7) · previously offered a partial refund within 14 days of generation under no-edits / no-custom-domain conditions. Now: full refund only before AI site generation runs, no refund after. Generation is the deliverable. New Section 8 · Billing Corrections. Duplicate charges, incorrect amounts, and payment-processed-but-service-not-delivered scenarios are no longer listed as "refund scenarios" under each product section. They are operational corrections of our own errors and apply universally regardless of the strict refund rules. Clarified Shadow (BEC Mailbox Audit) in §4 · bundled with Scope at no additional charge, no separate refund. Renumbered §8 (How to Request) → §9, §9 (Chargebacks) → §10, §10 (Consumer Protection) → §11, §11 (Contact) → §12. New §8 = Billing Corrections.	Applies to: purchases made on or after May 12, 2026. Earlier purchases governed by the prior policy.
Prior to May 12, 2026	Original policy Prior policy text included multi-tier refund schedules for Implementation and Website (partial refund windows after delivery had begun) and listed operational exceptions (duplicate charges, billing errors, system-failure undelivery) inline within each product section. For customers who purchased before May 12, 2026, that policy continues to apply. Email [email protected] with your order reference and we will look up which policy version applied at your purchase.	Applies to: purchases made before May 12, 2026.