Help · Status & SLA

Service-level targets

Uptime, support response, and incident communication commitments.

Last updated 2026-10-09 Status & SLA Questions [email protected], subject “Help”

We do not offer contractual SLAs at current pricing tiers. The targets below are our operational commitments: what we run the business to meet.

Uptime

99.9% monthly on customer-facing surfaces. See Service uptime.

Support response

  • General inquiries: within 1 business day, usually faster.
  • Active incidents affecting your account: within 1 hour during business hours.
  • Refund requests: answered within 2 business days.
  • Data deletion / access requests: within 30 days, in line with PIPEDA / CCPA.

Assessment delivery

Your assessment arrives inside 72 hours of payment confirmation. If it is not released inside those 72 hours, we tell you the new expected time, and from then until it is released you can reply and we refund it in full; once it is released, the ordinary refund rule applies.

Custom terms

Contractual service levels are available on request. Contact [email protected] if you need this.

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