Help · Status & SLA

Service uptime

Our uptime target, what we measure, and historical context.

Last updated 2026-05-11 Status & SLA Questions [email protected], subject “Help”

We target 99.9% monthly uptime across all customer-facing surfaces (dashboards and API endpoints).

What we measure

  • Customer dashboards: assessment dashboard, monitoring dashboard.
  • Chat APIs: Help Centre chat, outside reading chat.
  • Payment processing: checkout and billing portal handoff.

What we do not include

  • Check execution time. Checks run as background jobs; their completion latency is best-effort, not bound by SLA.
  • Third-party systems beyond our control (for example, customer DNS).
  • Planned maintenance announced ≥48 hours in advance.

How to check live status

Our status page lists the incidents we have logged; it is not a live probe. If you suspect an outage, email [email protected]. Outages are typically acknowledged via email within an hour during business hours.

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