Help · Journeys

I bought an assessment

For customers who bought the assessment. Covers the full path from delivery through every finding closed, with the monitoring decision at the point it comes up.

Last updated 2026-05-11 Journeys Questions [email protected], subject “Help”
THE ASSESSMENT · OPTIONAL: MONITORING

The assessment end-to-end, from purchase through every finding closed, with the monitoring decision where it comes up.

1 · Purchase 2 · Setup 3 · Action 4 · Resolution
1
Now · ~60 seconds

Purchase

Checkout completes the order. North American billing supported, with CAD or USD pricing depending on the card issued. Payment confirmation arrives within a minute.

What's included in the assessment →
2
Inside 72 hours of confirmation

Confirmation and review

You receive an intake email within a minute confirming payment. Our checks run in the background: credential exposure in monitored breach databases, paste sites, domain impersonation, and the public infrastructure tied to your company. Every assessment is human-verified before it is released. No action required on your side.

3
When the review is released

Assessment ready notification

Subject: "Your assessment of [your domain] is ready." The email contains a permanent link to your assessment dashboard. Bookmark it. Opening it needs a 6-digit code we send to your email.

Find your assessment →
4
Whenever you're ready

Findings review

Findings are grouped by severity (Critical, High, Medium, Low). Each finding has a plain-English description and concrete remediation steps embedded inline. This is where you assess which items you can handle internally and which require specialist support.

Read findings and action items →
5
Decision point

Decide who makes each change

Every finding in your dashboard carries the exact change that closes it, with the command to verify it afterwards. Simple items (rotating a password, turning on multi-factor authentication, updating a DNS record) you can do yourself. Each fix can be emailed from its card, with its steps and the check that proves it, to any address you choose. The changes are made from our steps. The one exception is forged email: where we can reach your DNS host, the Fix forged email button switches protection on one click per step, in stages you confirm; where we can't, it gives you the exact records to paste.

6
However long the fix takes

The change is made

Each change is made from the exact steps on its card, in the order given. Mark it done and we re-check it from outside.

7
As each fix is made

Mark fixed and reverification

Click "I've done this" on a finding once it's fixed, then click Reverify. We re-check the same source the finding came from. Status flips to Resolved (gone), Mitigated (historical record, credential rotated), or Still present with a note on what remains. Repeat per finding.

Reverify a finding after you fix it →
8
When findings are closed

Next steps

From here most customers do two things: work through the findings in the dashboard, each of which carries the change that closes it, and activate monitoring so new exposures are caught by the watch rather than at the next assessment.

Activate Monitoring →  

Other things you can do anytime

Available throughout the life of the assessment. Not steps you have to take in order; use them whenever you need to.

Download your documents

Your evidence pack: an owner summary, the technical evidence with the fix for every finding, a rules and insurance briefing, and a dated assessment record. Available from the moment the assessment is delivered.

Download your documents →

Share evidence with an outside reviewer

Time-limited read-only link for your insurance broker, accountant, compliance reviewer, or a client's vendor-security contact. Most useful when an outside party asks for proof of your review (insurance renewals, compliance reviews, vendor questionnaires).

Share evidence with a reviewer →

Send the Assessment Record

The one document written for the person you answer to: what was reviewed, when, what was found and what was closed, signed. Written for insurers, regulators and clients who ask for proof.

Use the Assessment Record →

Did this answer it? If not, email [email protected] with the subject “Help”. A person answers within 4 business hours.