On this page
Different categories of data have different retention windows.
Assessment documents
Kept, and available in your dashboard, until you ask us to delete them. We do not delete delivered assessments on a timer.
Monitoring alerts
Kept until you ask us to delete them. Our privacy policy lists every retention period.
Contact and account records
Email addresses, names, and contact details are retained while your account is active. After deletion, we keep a minimal record that the deletion took place, purchase records for the period tax law requires, and the evidence record our privacy policy describes.
Request deletion
Email [email protected] with the subject "Data deletion request" from the address on your account. We confirm and process within 30 days, in line with PIPEDA and CCPA timelines.
Did this answer it? If not, email [email protected] with the subject “Help”. A person answers within 4 business hours.