Delete your account

You can request full account deletion at any time. Deletion is irreversible and ends all access and services immediately.

Request deletion

Email [email protected] from the address on your account with subject "Data deletion request". No reason required.

What we delete

• Your account record, profile, and contact details.
• Assessment findings, dashboard state, and the assessment documents.
• Monitoring subscription, alert history, and webhook configuration.
• Chat transcripts.

What we are required to keep

• Minimal financial records for tax and dispute-resolution purposes: invoice metadata, transaction amounts, and your email at the time of purchase. Retained 7 years.
• Compliance log of staff actions on your account. Retained 7 years for regulatory purposes.

Timeline

Deletion is processed within 30 days of confirmation, in line with PIPEDA. Access ends immediately on request. Deleted information then ages out of our encrypted backups as they roll over, within about ten weeks.

Active subscriptions

If you have an active monitoring subscription at the time of deletion, it is cancelled. You will not be billed again. No refund is issued for the current period; see /refund/.